Home/Support
Help when you need it

Support.

Whether you are setting up your first building or you are deep into your inspection cycles, we are here to help. Here is how to reach us, what we can help with, and how we get a new account up and running.

01 · Get help

How to reach us.

We respond within one working day.
Send a message during working hours and you will usually hear back the same day.

The best way to reach us depends on what you need. For anything to do with your account, email or call us directly. If you would rather log a request, use the contact form and choose Existing customer support.

02 · What we help with

What support covers.

If it is about getting set up or running day to day, we can help. The most common things we are asked about:

Account setup and portal provisioning
Generating and ordering QR plaque batches
Importing your existing door and inspection data
Adding engineers, clients, and buildings
How-to questions across the portal, engineer app, and client portals
Reporting a problem, or anything not working as expected

Pricing questions and new enquiries are best sent through the contact form, choosing Pricing question or Book a demo.

03 · Getting started

From sign-up to live, usually within a day.

New to DoorTRACE? Getting going is quick. Here is what setting up looks like:

1
We provision your account and portal access.
2
We generate QR plaque batches for your buildings.
3
We import any existing inspection data you already hold.
4
Your engineers download the app and start scanning.

Most accounts are live within a day, and running with their first client inside a week.

Book a demo
Before you get in touch

Looking for a quick answer?

Many common questions about pricing, the engineer app, QR plaques, offline inspections, and compliance are already answered in our FAQ.